Find advice and answers from our support team fast or get in touch
FREQUENTLY ASKED QUESTIONS
All prices are in INR.
We try our best to ship items as fast as we can. Average shipping times are 6-8 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at mygopal06@gmail.com.
Each product at My Gopal is personalized to reflect the unique needs and preferences of our customers. Whether it's a bespoke Gopal Poshak, a delicate necklace, or a traditional Japi, we offer customization options such as size, color, and design to ensure that every piece resonates with the divine essence of Laddu Gopal.
Due to the personalized nature of our products, we do not accept returns or exchanges. Each item is meticulously created according to your specifications, making it unique and irreplaceable. We kindly ask our customers to carefully review their orders before finalizing them to ensure accuracy in customization details.
Orders can be cancelled within 24 hours of purchase. Once an order has been processed beyond this timeframe, it cannot be cancelled or refunded due to the customized nature of our products.
Once your order is shipped, you will receive a shipping confirmation email along with tracking information to monitor the progress of your delivery. If you have any issues with tracking your order, please contact us for assistance.
Absolutely! We are here to help you make your home beautiful! Please send us an email to mygopal06@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.